Dein Weg zur modernen Kundenbetreuung

We use TalkDesk to answer and make all of our phone calls. We need a reliable system to help us achieve our customer service goals, and TalkDesk has delivered far better than we imagine. They are constantly evolving their AI and technology based on customer feedback. We have also utilized other pieces of their product suite such as their automated dialer, which has significantly reduced our labor cost and allowed more time for our agents to focus on inbound customers. If you are looking for call center software, I would highly recommend speaking with TalkDesk as there is no doubt they are far and away one of the top products in the space.

To centrally manage calls from/to our warehouses around the globe that will always refer to urgent needs to resolve van rental Operations and their constraints, assuring the operation does not stop and any issues are resolved immediately.

Talkdesk is a great problem solver for all our calling needs, whether it’s Sales, Customer support, back office and etc. Each department is using Talkdesk with individual numbers and satisfying our calling requirements. Sales are used for calling in both markets DACH and the UK. CS manages all inbound and outbound calls via Talkdesk. We have each employee’s numbers from Talkdesk and also our back offices.

All the associates and managers at the operations team use Talkdesk daily for their phone calls and voice mail needs. The biggest help Talkdesk brings to the company is the assistance of having a phone call and voice mail system. Talkdesk is very important for immediate access to us from our customers. They are able to call us, leave us a voicemail, and get information from the recordings just by giving us a call. We are also able to organize voicemails, by reassigning them and using the transcription feature to add information on our clients to our CRM.